Shipping policy

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.

Processing

The processing time begins from the date you placed your order. It usually takes 2-3 business days to process your order. Once we've processed it, we can then ship it.

Shipping

Plan

Condition

Cost

Shipping Time

Economy

$49.00 and up

$0 USD

5 to 8 business days

Economy

-

$4.99 USD

5 to 8 business days

Standard

-

$12.99 USD

3 to 4 business days

Please note:

  • Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we're keeping all our customers safe. This may cause some delays in the dispatch and shipping time.
  • Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
  • Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
  • Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.

Tracking Your Order

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. 

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.


Note for taxes


Our customers do not need to pay import fees, duties, or VAT(Valued Additional Tax). 

However, some limited countries may need to pay duties or VAT according to your countries’ levying rules.


Delivery carriers


We use USPS and UPS Shipping to deliver the product.

Change your address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at contact@pawfurever.com or Call Us at +1 302-401-1050

Cancellations


If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy

Parcel damaged in transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.


For further inquiries:

Biz hours - Our Order cutoff time is 5:00 PM (GMT-05:00) EST (Toronto time)

  • Monday -  09:00 AM - 06:00 PM  EST
  • Saturday - Closed
  • Sunday - Closed

If you have any further questions, please contact our customer services at: 

PawFurEver

Address - 79 Albe Dr, Suite L, Newark, DE 19702

Email - contact@pawfurever.com

Phone - +1 302-401-1050