Return and Refund Policy

Quick summary

Non-personalized items

You may return most non-personalized items within 30 days of delivery for a refund, provided that:

• the item is unused, unworn, and in resalable condition;
• the item is in its original packaging with any tags, hardware, and accessories included; and
• you request a return from us before sending anything back.

Items sent back to us without an approved return request cannot be accepted or refunded.

To start a return, email contact@pawfurever.com with your order number and the item you would like to return. We will confirm your return and send you the return address and instructions.

For change-of-mind returns, you are responsible for return shipping costs, and the original shipping charge on your order is not refunded. We recommend a trackable service, since we cannot issue a refund for a return we do not receive.

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method, typically within 3 to 5 business days of approval. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.

Personalized and made-to-order items

Personalized items are produced specifically for you after you order, so they cannot be restocked or resold. For that reason, personalized and made-to-order items are not eligible for return, exchange, or refund for change of mind, incorrect information submitted at checkout, or a change in size or design preference.

This includes engraved ID tags, photo and holiday tags, Birth Flower and breed tags, license-style tags, QR tags linked to your pet profile, custom portraits, personalized magnets and ornaments, memorial products, and any other item customized with your text or images.

Please double-check your spelling, phone number, and every personalization detail before you place your order. We produce your item exactly as you submit it.

Personalized items are still covered if they arrive damaged, defective, or different from what you ordered. See the next section.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, including an engraving error on our end, email contact@pawfurever.com within 14 days of delivery with:

• your order number;
• a description of the problem; and
• clear photos of the item and, where relevant, the packaging.

We will review and, at our discretion, send a replacement at no cost to you or issue a refund. If we need the original item returned, we will cover return shipping and provide a prepaid label. This applies to personalized items as well as non-personalized ones.

Please inspect your order when it arrives. Reporting promptly helps us identify production or carrier issues while they can still be corrected.

Items we cannot accept

We are unable to accept returns on:

• personalized and made-to-order items, except as described above;
• treats, food, and other consumable products, once delivered, for safety reasons;
• items showing wear, use, damage, pet hair, or odor;
• items missing original packaging, hardware, or accessories;
• gift cards; and
• items marked final sale or clearance at the time of purchase.

Order changes and cancellations

Non-personalized orders. If you cancel before your order ships, we will issue a full refund. If your order has already shipped, please follow the standard return process above.

Personalized orders. These move into production quickly. If you need to correct or cancel a personalized order, email contact@pawfurever.com immediately with your order number. We will do our best to help, but once production has begun we may not be able to make changes. After production starts, the order cannot be canceled or refunded.

Address changes. Contact us within 24 hours of placing your order if your shipping address is wrong. We cannot redirect a package once it has shipped, and we are not able to refund orders delivered to an address entered incorrectly at checkout. See our Shipping Policy for more detail.

Exchanges

The fastest way to exchange a non-personalized item is to return the original under the process above and place a new order for the item you want, so your replacement ships without waiting on the return to arrive.

For a damaged, defective, or incorrect item, contact us instead and we will arrange a replacement directly.

Refunds not yet received

If your refund has been confirmed but has not appeared:

1. Check your bank or card account again, since posting times vary.
2. Contact your credit card company or bank. Processing time on their end can add several business days.
3. If you have done both and still have not received it, email contact@pawfurever.com with your order number and we will follow up.

Subscriptions

Paid subscriptions for app features are handled separately. Please see Section 7 of our Terms of Service, and note that subscriptions purchased through the Apple App Store or Google Play are canceled and refunded through that platform.

International orders

Return shipping on international orders is the customer's responsibility for change-of-mind returns. Customs duties, import taxes, and brokerage fees already paid are generally not refundable by us, as they are collected by your country's customs authority rather than by PawFurEver.

If you live outside the United States, you may have additional rights under your local consumer protection law. Nothing in this policy limits those rights.

Contact

Ausindus LLC d/b/a PawFurEver PO Box 104, Elk Mills, Maryland 21920 Email: contact@pawfurever.com Website: pawfurever.com