Shipping Policy

Processing time

Most PawFurEver products are personalized and made after you order, so every order includes production time before it ships.

Orders are processed within 2 to 3 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

Our order cutoff is 5:00 PM ET. Orders placed after the cutoff, on a weekend, or on a holiday begin processing the next business day.

During peak seasons, including the holiday period, processing may take longer. We post current timelines on our site when that happens.

Shipping rates

Shipping rates are calculated at checkout based on your order and destination, and are shown before you complete your purchase. The free shipping threshold applies to your order subtotal after discounts and before tax.

Promotional free shipping offers and discount codes may change the threshold. The terms shown with the offer apply.

Delivery estimates

We ship with USPS and UPS. The carrier is selected based on your order, destination, and the delivery method you choose at checkout.

Standard delivery within the United States typically takes 3 to 8 business days in transit after your order ships. Combined with processing, most orders arrive within 5 to 11 business days of being placed.

Delivery estimates are estimates, not guarantees. Weather, carrier volume, customs, and other factors outside our control can affect timing. We are not able to refund shipping charges for delays caused by the carrier.

Tracking your order

Once your order ships, we email you a tracking number. Please allow 1 to 2 business days after shipment for tracking to become active in the carrier's system. Until then, tracking may show no movement or no information found, which is normal.

If you have not received a shipping confirmation and your processing window has passed, email contact@pawfurever.com with your order number and we will check on it.

Shipping address accuracy

Please review your shipping address carefully at checkout. You are responsible for providing a complete and accurate address.

If your address is wrong, email contact@pawfurever.com within 24 hours of placing your order and we will correct it if the order has not yet shipped. Once an order ships, we cannot redirect it.

We are not able to refund or replace orders delivered to an address entered incorrectly at checkout. If a package is returned to us as undeliverable, we will contact you and can reship it once you cover the reshipment cost, or issue a refund for the items less the original shipping charge.

PO Boxes and military addresses

Some carriers and shipping methods cannot deliver to PO Box addresses. If your order cannot be delivered to the address you provided, we will contact you to arrange an alternative.

We are able to ship to APO, FPO, and DPO addresses using USPS. Delivery to military addresses usually takes longer than standard estimates, and tracking updates may be limited once the package enters the military mail system.

Delayed, lost, damaged, or stolen packages

Still in transit and running late. Carrier delays happen, especially during peak periods. Most delayed packages arrive within a few additional days. If tracking has not updated for 7 business days, contact us and we will open an inquiry with the carrier.

Marked delivered but not found. Please check around your property, with neighbors, and with anyone else at your address, and confirm the address on your order. Packages are sometimes marked delivered up to 24 hours before they arrive. If it still has not turned up after 48 hours, email contact@pawfurever.com within 14 days of the delivery date and we will help you file a claim with the carrier.

Once a carrier confirms delivery to the address you provided, the package is considered delivered. We are not able to automatically refund or replace packages marked delivered, though we will do what we can to help with a carrier claim.

Confirmed lost in transit. If the carrier confirms your package is lost, we will send a replacement or issue a refund.

Arrived damaged. Email contact@pawfurever.com within 14 days of delivery with your order number and photos of the item and the packaging. See our Return and Refund Policy for how we handle damaged and defective items.

Multiple items and split shipments

Orders containing several items may ship separately, especially when items have different production times. You are not charged extra when this happens. Each shipment has its own tracking number.

International shipping

We ship to select countries outside the United States. Available destinations and rates are shown at checkout.

International orders are shipped on a delivery duty unpaid basis. This means customs duties, import taxes, VAT, and brokerage or handling fees are set by your country's customs authority and are your responsibility, not ours. These charges are collected separately from your order total, usually by the carrier at delivery.

We cannot predict or refund these charges, and we cannot mark orders as gifts or declare a lower value than what you paid.

Customs processing can add significant time to international delivery, and that time is outside our control. If a package is refused or abandoned because duties were not paid, we are not able to issue a refund.

Questions

Ausindus LLC d/b/a PawFurEver PO Box 104, Elk Mills, Maryland 21920 Email: contact@pawfurever.com Website: pawfurever.com