FAQ

Do I need to pay Vat?

Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). 

However, Depending on the receiving country, your package may incur local customs or VAT charges.

We recommend contacting your local customs office for more information regarding your country's customs policies.

How long will it take to get my order?

It depends on where you are. Our Order cutoff time is 5:00 PM (GMT-05:00) EST (Toronto time). Orders processed here will take 2-3 business days. Order transit time is 5 to 8 business days ( Monday-Saturday). Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use USPS and UPS Shipping to deliver the product. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

How long is the return window for products?

Return window -  30 days

How can customers return your products?

 It can be done by mail.

How will customers get the return label?

For defective products it's the same as the shipping label For customer remorse it's the customer's responsibility. Customers can get it by downloading and printing it from the company's website.

What condition product are you receiving in return?

Return product conditions should be the same condition that you received it.

What is the restocking fee?

No restocking fee

Who bears the shipping cost?

For defective products, we will cover that for you But when it's customer remorse they need to bear the shipping cost.

For more information please contact 

PawFurEver

Address - 79 Albe Dr, Suite L, Newark, DE 19702

Email - contact@pawfurever.com

Phone - +1 302-401-1050