Shipping, Refund, and Cancellation Policy

By making a purchase on PawFurEver, you acknowledge and agree to our policies, which are in place to ensure transparency and clarity for our customers.


Shipping Policy:

At PawFurEver, we offer shipping through USPS and UPS. We strive to process all orders within 2-3 business days, after which we ship the product. The delivery time depends on the shipping method selected and your location, usually taking 3-5 business days.

Please note that we do not ship to PO Box addresses. If you need to change your shipping address, please contact us within 24 hours of placing the order. Once the order is shipped, we will send you an email with a unique tracking number so you can track the status of your delivery. Please allow 1-2 days after the shipment for the tracking number to become active on the carrier's system.

 Refund Policy:

For non-personalized products, we accept returns within 2 weeks of the order. The product must be in its original packaging and unused for a return to be accepted. If you need to return a non-personalized product, please email us at, and we will provide you with a return shipping label and further instructions. Please note that items sent back to us without first requesting a return will not be accepted.

 Unfortunately, we cannot accept any returns on personalized products due to the custom nature of the product. If you receive a damaged, defective, or incorrect personalized product, please inspect it upon reception and contact us immediately so we can evaluate the issue and make it right.

Cancellation Policy:

If you cancel a non-personalized product before it is shipped, we will issue a full refund. If you cancel a non-personalized product after it is shipped, you will need to return it to us for a refund. We will refund your payment through the original payment method once we receive the returned product.

Please note that we reserve the right to refuse a refund if the product is returned in poor condition or without its original packaging. Also, shipping charges are non-refundable, and you will be responsible for paying the shipping costs for returning the product.

If you have any questions about our shipping or refund policies, please do not hesitate to contact us. 


Address - PO Box 104, Elk Mills, Maryland, 21920

Email -

Phone - +1 302-401-1050


How can I track my order?

You'll get an email with a tracking number when your order ships. You can also log in to your account and click on "My Order".

What carriers are used for shipment?

All our products are delivered via USPS or UPS.

Where are the products shipped from?

At PawFurEver, we pride ourselves on using high-quality materials and manufacturing processes to create our products. All our products are made in the USA and shipped from our Maryland location.

Do you ship outside the US?

Yes, we do ship outside the US. However, shipping rates and delivery times may vary depending on the destination country. Please note that any customs fees or import duties imposed by the recipient's country are the responsibility of the buyer. For more information on international shipping rates and delivery times, please contact us at

Do you accept returns?

Yes, we do accept returns within 2 weeks of the order.

What is our 2 Week Return Policy?

Return of non-customized orders is possible within 2 weeks of the order, and customized orders are not eligible for returns due to their personalized nature. All sales on discounted items and gift cards are considered final.

What is the restocking fee?

There is no restocking fee

What is the return process?

To initiate a return, please email us at to request a return shipping label and instructions. Items returned without prior approval will not be accepted. Your item must be in its original packaging and unused to be eligible for a return. For any questions about returns, you can contact us at the same email address.

 Can I exchange my products?

We are happy to offer exchanges for non-personalized products in new condition, however the customer is responsible for any additional shipping charges.

How much can I expect to be refunded when returning a product?

PawFurEver will issue a full refund of the product's price to your original payment method, except for the shipping cost associated with delivering and returning the item. In case of errors with personalization, we will refund the full amount including the shipping charges.

When will I see a refund back in my account?

Typically, it takes 5-10 business days for a refund to appear in your account after it has been processed by our team. However, the exact timing can vary depending on your financial institution. If you have not received your refund after this period, please contact your bank or credit card company for further assistance.

Is my payment transaction secure?

At PawFurEver, we take the security of your payment transactions very seriously. We use industry-standard encryption technology to protect your personal and financial information during the checkout process.

Our payment gateway is secure and trusted by customers worldwide. You can rest assured that your payment information is safe with us. If you have any concerns or questions regarding payment security, please don't hesitate to reach out to us.

 How can I get in touch with PawFurEver if I have any other questions?

Address - PO Box 104, Elk Mills, Maryland, US - 21920

Email -

Phone - +1 302-401-1050